CRA’s Represent a Client enhanced security requirements could impact access

As you may be aware, the Canada Revenue Agency (CRA) has enhanced security requirements in Represent a Client (RAC), which could impact your ability to log into RAC and access client data. Representatives who haven’t already provided certain personal information will be impacted. Such information includes:

  • social insurance number
  • date of birth
  • current postal code
  • an amount from your income tax and benefit return

If you can fully access My Account or My Business Account, then you have already provided the required information to the CRA and have the enhanced authentication.

For those who have not provided the required data, you will be denied access to RAC – the CRA will request this information and send you an access code by mail within 10 business days. You’ll be able to log in again once you provide the access code.

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