Show up like a coach for effective performance management

Want to empower your people and boost performance? Strengthen your leadership skills with a focus on understanding the intersection between coaching and performance management to better encourage growth and productivity.

Event Details

Location and date:
Online (English) On-Demand Event

Having a coaching mindset is a critical approach for success as a leader. Being able to ask thoughtful questions and create space for your team members to reach solutions on their own is proven to increase both individual and team engagement and motivation, not to mention increase accountability and productivity.

Learn how to empower your team and boost performance by using coaching and feedback methods that inspire accountability and encourage action. Develop a deeper understanding of how to set expectations and ensure follow-through, which can make all the difference in any performance conversation.

You’ll also learn about the differences between managing, mentoring, and coaching in this course, as well as some practical tips on the best approach for a variety of performance management scenarios.

Note: A complimentary copy of the ebook Show Up Like a Coach, which provides evidence-based insights from corporate executive coach, Jennifer Gervès-Keen, is included with your registration.

View Course Outline

Additional options and pricing may be available. See pricing and registration for more details.

Members $445 | Non-members $525

5 CPD hour(s)
Pricing & registration

You will learn about:

  • how to differentiate between managing, mentoring, and coaching
  • specific frameworks for delivering constructive and positive feedback
  • how to best use your coaching time
  • setting expectations and goals for better performance
  • motivational performance review conversations
  • what it takes to retain top performers and coach poor performers
  • the role of empathy in coaching
  • tips for coaching in a remote work environment
  • key takeaways from Show Up Like a Coach for ongoing learning

Who should attend?

  • emerging leaders in all sectors
  • managers and senior managers in all sectors
  • other professionals who want a refresher on coaching and performance management

More Details:

Session Descriptions

Module 1: Why Coaching Matters
1. Course overview and introduction
2. Why coaching matters
3. Cultivating a coaching mindset
4. The performance management landscape
5. Key elements to successful performance management
6. Case study
7. Check your understanding, and recap

Module 2: When to Coach
1. Module overview and introduction
2. Managing, mentoring and coaching
- Conversations for managing, mentoring and coaching
3. Setting clear expectations
- Preparing for your expectations conversation
4. Designing a “performance partnership” relationship
5. Check your understanding, and recap

Module 3: How to Coach
1. Module overview and introduction
2. Coaching tools and remote coaching
3. Your coaching action plan
-Create your action plan
4. Check your understanding, and recap

Module 4: When Things Get Hard
1. Module overview and introduction
2. Real empathy and why it’s hard
3. Preparing for a hard feedback conversation
- Giving feedback
4. Having a constructive feedback conversation
5. Dealing with poor performers
6. Case study
7. Check your understanding, and recap

Module 5: Coaching Top Performers
1. Module overview and introduction
2. Why you need to coach your top performers
3. Distributing your coaching time and categorizing your team development needs
4. Giving meaningful and effective positive feedback
5. How to coach a top performer
6. Case study
7. Check your understanding, and recap

Module 6: Conducting a Performance Review Conversation
1. Module overview and introduction
2. Preparing for your performance conversation
3. How to optimize the performance review time
4. Effective goal setting
5. Personal accountability and ownership
6. An effective performance review conversation
7. No surprises, and ongoing follow up
8. Check your understanding, and recap

Module 7: Final Assessment


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The success of any organization depends on engaged employees that clearly understand cross-functional lines of support. A shortfall in cross-functional support is often cited as a key factor when teams miss their goals.


Please contact:

Member Development and Support
Tel: 1-800-268-3793
Email: [email protected]