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Customer service support

Should you require assistance or have any membership inquiries about the programs and services offered by CPA Canada, please contact Customer Service:

Telephone: 416.977.0748
Toll free: 1.800.268.3793
Email customer service.

Call Centre hours:
September to May: Monday to Friday, 9am to 5pm ET
June to August: Monday to Thursday, 8:30am to 5pm ET | Friday, 8:30am to 12:30pm ET

Membership dues, CPD credits, educational pathway

Questions regarding membership dues, CPD credits and your educational pathway are handled by your provincial/regional office.

Professional development offerings

Need help finding the appropriate courses or resources for your professional development? We’ve put together a team of dedicated professionals to address your needs.

For product sales, free trials, information, demonstrations, consultations and training:

Email our sales team.
Toll-free: 1.855.769.0905

Technical assistance for e-learning education site (D2L)

If you require technical assistance with D2L for your elearning, on demand course, or virtual classroom, please visit our Helpdesk portal.

International inquiries

Please choose from the following options below:

CPA Canada’s Financial Literacy program

Questions about the Financial literacy program:

Toll-free: 1.800.268.3793
Email the financial literacy team.

Media inquiries

For interview requests or other inquiries, email our media contact.

View recent media releases.

Member benefit partnerships

If you are interested in becoming a Member Benefit partner, please contact our member partnership team. CPA Canada negotiates exclusive offers on member-relevant products and services.

Sponsorship inquiries

If you are interested in sponsorship opportunities, please contact our business development team to help you build the right sponsorship package for your organization. CPA Canada holds several conferences throughout the year with opportunities for exposure to different audiences across the country.


We set high standards for the way we conduct business, in areas from corporate and social responsibility to sound business ethics, including compliance with all applicable laws and regulations. View our accessibility policy and, if you have questions, please contact our People and Culture team.



Chartered Professional Accountants of Canada (CPA Canada) works collaboratively with the provincial, territorial and Bermudian CPA bodies, as it represents the Canadian accounting profession, both nationally and internationally. This collaboration allows the Canadian profession to champion best practices that benefit business and society, as well as prepare its members for an ever-evolving operating environment featuring unprecedented change. Representing more than 220,000 members, CPA Canada is one of the largest national accounting bodies worldwide.


CPA Canada is looking for bright and motivated team players who have a passion for results and thrive in a high-performance culture. Check out current job openings at CPA Canada.


Should you have any questions regarding the collection, use or disclosure of personal information, please refer to our Privacy Policy or contact our privacy team.

Our promise to you

CPA Canada is committed to striving for excellence in all we do. To you—the public, our members and other stakeholders—we strive to exceed your expectations.

We promise that in every interaction you have with CPA Canada, we will:

  • act and deliver with a customer-first mindset
  • be accountable
  • communicate with clarity and timeliness about information you need to know
  • collaborate and consult with you to deliver products, services and information you want and need
  • deliver an excellent experience

Office locations

Toronto Head Office
277 Wellington Street West
Toronto, Ontario
M5V 3H2

Telephone: 416.977.3222
Toll free: 1.800.268.3793
Fax: 416.977.8585
100 – 4200 North Fraser Way
Burnaby, British Columbia
V5J 5K7

Telephone: 604.669.3555
Toll free: 1.800.663.1529
Fax: 604.689.5845


205 – 99 Bank Street
Ottawa, Ontario
K1P 6B9

Telephone: 613.789.7771
Fax: 613.789.7772


1900 – 2020 Robert-Bourassa Boulevard
Montreal, Quebec
H3A 2A5